Regulatory & Quality Engineering Services
Consumer Quality Watch
The root cause of many quality problems can be classified as training related.
One of the best way to train personnel is to use videos. The production level does not need to be at the "Hollywood" level, but careful videography and a little editing can make an effective training video.
In addition to their value for direct training, these videos also:
Using digital video editing, this video was not expensive to produce or maintain as needed.
As products and processes become more complex and less forgiving of errors, it is easy to burn up time and money because the correct way of doing things is "tribal knowledge," i.e. there are undocumented "tricks" that must be used to do a job efficiently and/or correctly.
Several customers in the field had problems with these cutters. They had wasted time and materials trying to make proper cable cuts. Customer support would attempt to walk them through the correct steps, but it was full of misunderstanding and inefficient. Something needed to be done to correct this.
We reviewed the process, and decided that a new document should be made to clearly explain the adjustment steps. New photos were taken and annotated. The new instructions reduced the customer problems and was a good reference when referring to non-adjustment problems.
Online training can be arranged using TeamViewer, which allows the trainer and trainee to view the trainee's computer screen. This is excellent for 1-1 or small group training on applications. For more information on the connection setup, go to the Team Viewer website.
Where groups need to interact during training, the traditional "classroom" is still a great way to go. It is important to have structured objectives, methods, and feedback. Let me help you set up and/or conduct an effective training session that matches your needs. Training in these general topics is also available and affordable:
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